Privacy Policy

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Sea Star Diving Booking Terms & Conditions

All bookings through the Agent, website are received are on these terms. Please ensure you read them carefully.

Insurance 

Insurance is not included. Please ensure you have the correct insurance to cover your diver certification level, plus trip cancellation insurance and general holiday insurance. If you are unsure of where to obtain the correct diving insurance please contact info@seastardiving.com prior to making your booking.

Certification 

Please ensure you have a copy of your most recent certification card and dive log for the tour leader's attention. Failure to show your certification may result in not being able to dive on the trip. If diving you MUST hold a diver level certification.

Visa 

Tourists will get on arrival visa 30 days.

Liability Release Forms

Before the diving you will be required to sign a liability waiver release form. If taking courses a medical questionnaire is also standard, please bring any medical conditions to the attention of the tour leader and produce a doctor's medical clearance for diving upon arrival.

Payment Requirements

50% Deposit required at time of booking.

Remaining balance required 60 days prior to departure.

Bookings received less than 60 days before departure require payment in full.

Special Offers & Packages require payment in full at time of booking.

If final balance is not received by the time specified within your booking confirmation receipt, Agent has the right to cancel the booking and resell the spaces with no return of deposit.

Cancellations can only be acknowledged if received IN WRITING, or by email info@seastardiving.com No cancellations accepted by telephone.

Cancellation received more than 60 days prior to departure. Deposit returned less bank fee and admin charge.

Cancellation received less than 60 days of departure date. No refund, full package price applies.

Payments are accepted by

CASH, SECURE ONLINE PAYMENT with CREDIT/DEBIT CARD or INTERNATIONAL BANK TRANSFER. Full payment details will be provided with final booking confirmation. Online payment and Credit card charges apply please see you final booking for details.

Unused Services

No refund or compensation is due payable by Agent for any unused training or trip. Clients, who do not complete the training or trip for whatsoever reason, cannot be refunded for a portion of the total cost.

Program Changes

www.seastarsdiving.com and its subsidiaries, and the agent dive operators reserve the right to rearrange the order of any itinerary, to cancel or substitute elements of any plan without notice when local conditions force such changes. Each guesthouse or dive center is operated on minimum number of bookings. In the event that the minimum number of bookings is not attained, you may be rebooked or transferred to the associate dive center of the same standard.

Responsibility of www.seastarsdiving.com

www.seastarsdiving.com and its subsidiaries, hereinafter called 'AL' acts only as agent for the person or companies providing accommodation, transport, dive trips or day trips etc. hereafter called 'Service Providers' and AL issues all booking documentation on the Service Providers' terms and conditions.

The tour member acknowledges that neither AL, nor its subsidiaries, affiliated companies, staff or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by "force major" or other events beyond AL's control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes. AL is held accountable solely to the laws of Maldives. Any contractual laws from countries other than Maldives remain the responsibility of the agent or the client to manage.

AL shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. AL will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact AL or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will AL consider fully investigating and acting on any complaint.

Website content

The website content is subject to change without notice before the travel begins or during any stay. AL endeavor's to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made. Illustrations are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour.

All fares and prices quoted in www.seastarsdiving.com are correct at the time of publishing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect tour prices quoted. Regardless of a deposit or full payment having been made, any increase in the tour price must also be paid by the tour member. If such increase is unacceptable, the tour member retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering AL cancellation cost.

Agent Privacy Policy

This privacy policy sets out how Agent uses and protects any information that you give when you use this website. Agent is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement Agent may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2020

What we collect 

We may collect the following information:

name

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@seastardiving.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.